After you register with us, you simple login during our chat hours. From the menu, click ‘Chat 1 on 1 online’ and fill in why you’d like to chat today. Then you’ll be asked 10 simple questions about how you are feeling today, then one of our therapists will with with you as soon as possible.

The information that you share in chats and emails is confidential to the Jigsaw Online team. We will not share information without your consent unless we are concerned that you or someone else is at risk of harm.

In such circumstances, we may need to share your personal information with third parties such as an Garda Síochána, emergency services, or Tusla, The Child and Family Agency to ensure that you or another person at risk gets the appropriate support.

In addition, if we are concerned that you or another person is at risk of harm, we may ask you for more information, such as your full name, your address, or contact details for a next of kin who we can contact. It is up to you if you wish to provide this information.

Personal information is any information that can be used to identify you. For example, your name, date of birth, email address, IP address, as well as information relating to your health or personal circumstances.

We retain personal information you provide when you:

• register with us
• seek assistance and support by logging in, emailing us, or engaging in a chat session
• otherwise give us personal information.

We use your information in the following ways:

• To give you the information and support you ask for and ensure that Jigsaw staff offer you the best possible service.
• For internal administrative purposes (like accounting and records), and to let you know about changes to our services or policies.
• To evaluate what we are doing and understand ways to improve support for young people. We may contact you directly about this. If we use your information in relation to evaluating our services, and for research and analysis, any information that could identify you will be removed.
• To look in to and respond to complaints, legal claims or other issues.
• If we need to use your information for other reasons, we will tell you about it and get your permission.
• We keep your data in accordance with our data retention policy. We review our data retention periods for personal information on a regular basis.

When we collect your personal information we use strict procedures and security features to prevent unauthorised access.

We will not sell your details to any third parties.

If you need any more information about the way your personal data will be used, if you want to exercise your data rights, or if you are unhappy with the way we have handled your personal data you can get in touch with our Data Protection Officer:

Data Protection Officer

Jigsaw The National Centre for Youth Mental Health

16 Westland Square, Pearse Street, Dublin 2

D02 V590

Email: data.protection@jigsaw.ie