Terms and conditions

Terms and conditions

Terms and conditions

All material contained within Jigsaw website (s) is covered by a disclaimer and protected by copyright laws. Access to this website (jigsaw.ie) is subject to the following conditions:


Jigsaw.ie content


“Jigsaw” and the “Jigsaw” logo are trademarks. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.

Links to other websites

This website contains links to other websites that are operated by third parties. Jigsaw does not accept any liability over the content of these third party sites. The existence of these links do not constitute an endorsement of such websites, and your linking to these sites is at your own risk.

Content accuracy

Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission. No advice or information, whether oral or written, obtained by you from the blog or social media channels of Jigsaw shall create any warranty not expressly made in these terms of service or imposed by law.


We are committed to protecting your privacy online. For more information on please see our Privacy policy.


Most elements of jigsaw.ie may be viewed by anyone, however to access some services, you will need to register, such as through our Live Chat portal or LearnUpon elearning platform. Each platform has its own registration, asking questions about you to help us tailor our services better.

Use of Jigsaw.ie and social media channels

Jigsaw does not necessarily endorse the views expressed by our users. You alone are responsible for your use of jigsaw.ie and the consequences of any such views you express. By using jigsaw.ie you agree to comply with the following guidelines:

(a) jigsaw.ie is to be used for your personal use only and use of jigsaw.ie for commercial purposes or to obtain financial gain are strictly prohibited without Jigsaw’s prior written consent.

(b) jigsaw.ie may not be used to send chain letters, junk mail, “spam”, solicitations or bulk communications of any kind unless the recipient has given specific permissions to be included in such a list.

(c) You may not post to jigsaw.ie any message or material that is unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, threatening, racially or sexually or otherwise discriminatory, offensive, inaccurate, in breach of confidence or a third party’s intellectual property rights or which otherwise includes objectionable material of any kind or nature, that encourages or engages in conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, national or international law or regulation or which has a disruptive influence on the normal flow of a message board. You must not impersonate any other person or entity, whether actual or fictitious. If you feel that any of the terms and conditions have been broken by users, please email info@jigsaw.ie

There are House Rules which govern activity on social media, and you must adhere to these at all times. These Terms and Conditions underwrite the Social Media House Rules.

(d) You must not use jigsaw.ie in a way that might reasonably be expected to cause the same to be interrupted, damaged, rendered less efficient or which could in any way damage the operation of another’s computer.

(e) Jigsaw reserves the right in its absolute discretion at any time to edit, alter, delete or move any material whatsoever posted to, appearing on, or distributed by jigsaw.ie and you. We also reserve the right, at our sole discretion, to terminate a user’s access to the blog.

Intellectual property

(a) Jigsaw owns the copyright of, and other intellectual property rights, in jigsaw.ie and its contents. “Rights” means copyright, database rights, trademarks, design rights, and other intellectual and proprietary rights of whatever nature, anywhere in the world. You acknowledge that (i) Jigsaw is protected by these Rights; (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, these Terms and Conditions and applicable copyright, trademark and other laws govern your use of such Rights.

(b) You may view, print, download, or store extracts from jigsaw.ie for your personal, non-commercial reference without alteration, addition, or deletion. You may not otherwise copy, replicate, distribute, publish, commercially exploit or otherwise transfer any jigsaw.ie material or content without prior consent. Contact info@jigsaw.ie to request consent.

(c) By submitting content, which shall include your name to any public area of info@jigsaw.ie, including our blogs and social media, you grant Jigsaw a royalty-free, perpetual, non-exclusive license to use, reproduce, modify, adapt, publish and translate such content for the purposes of the online community to supply information, promote services and offer interaction and communication between users of the community.

Limitation of liability

Jigsaw does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user’s sole risk. In no event will Jigsaw be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.

Modification of the terms and conditions

Jigsaw may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.

Feedback or complaints

If you have a complaint, questions, or feedback, please get in touch…

Jigsaw is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.

Jigsaw welcomes both positive and negative feedback. Therefore we aim to ensure that:

  • it is as easy as possible to make a complaint;
  • we treat as a complaint any clear expression of dissatisfaction with our operations that calls for a response;
  • we treat it seriously whether it is made by telephone, letter, fax, email, or in person;
  • we deal with it quickly and politely;
  • we respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken, etc;
  • we learn from complaints, use them to improve, and monitor them at our Board.

If you do have feedback or a complaint about any aspect of our work, you can contact Mike Mansfield, Director of Fundraising and Communications, in writing or by phone. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Mike Mansfield
Director of Fundraising and Communications
Jigsaw, The National Centre for Youth Mental Health
16 Westland Square, Pearse Street, Dublin 2, Ireland

Email: mike.mansfield@jigsaw.ie

Phone: 01 472 7010

We are open 5 days a week from 9 am to 5.30 pm, and we are closed between 1.00 pm and 2.00 pm each day.

What happens next?

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within seven days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.

Jigsaw’s fundraising events and challenges participants

By signing up for a Jigsaw fundraising event or challenge, all participants accept that they do so at their own risk and confirm that they will not hold Jigsaw responsible for any accident/injury incurred while they are taking part in the fundraising event or challenge.

Jigsaw advises anyone planning to undertake a fundraising event or challenge for Jigsaw to seek independent personal insurance advice.

For more information about fundraising for Jigsaw, please read our fundraising terms and conditions.

This policy was last updated on 1 April 2022.