How Jigsaw Delivers Services | Information about Jigsaw

Deliver services

Deliver services

Deliver services

Intervening early with mental health difficulties can help many young people avoid unnecessary suffering. It’s vital that young people have easy access to the information and support they need.

That’s why we provide free, expert information resources and support online, and in communities across Ireland.

Receiving the right information and support when it’s most needed can make a real difference to someone’s quality of life. It can improve their mental and physical wellbeing, and give them what they need to manage their mental health.

How Jigsaw services make a difference

  • 150,000

    people have accessed our online information and support since it was launched in April 2019.

  • 29,993

    appointments offered to young people across our Jigsaw services in 2019.

  • 25,784

    people took part in our youth mental health promotion workshops and courses in 2019.

  • 2.7 million

    radio listeners reached with our One Good Adult campaign in partnership with Lidl.

Increasing our reach through online mental health support

We offer online mental health support to young people, parents, and those who work with young people.

Find expert information, practical advice, workshops and online courses created by our Jigsaw clinicians and youth volunteers here on our site.

We also offer a number of ways for young people to talk to our Jigsaw clinicians:

  1. Ask Jigsaw offers a young person a way to anonymously ask any mental health question or query they may have and have it answered by a Jigsaw Clinician.
  2. Our live group chats are for young people between 12 and 25 years-old, living in Ireland. These are live discussions online on mental health themes, moderated by a Jigsaw clinician. Each week has a different theme. Check out when the next group chat is on.
  3. Jigsaw Live Chat is a new way to get support for young people, connecting 1:1 with our trained staff.

This project (Jigsaw Online) has received funding from the Government of Ireland’s Sláintecare Integration Fund 2019 under Grant Agreement Number 134.

Sláintecare logo Pobal logo Government of Ireland

Jigsaw offers primary care mental health services for young people

Our Jigsaw services are based in communities across Ireland.

We listen to a young person’s judgement of their own needs. A young person can access support from a Jigsaw clinician if they wish. Or, if required, we can supplement existing support from their friends, family and community.

Therapeutic support

A key part of our Jigsaw services is our free therapeutic support to help young people cope with the mental health challenges they face. These can include anxiety, stress and sleep issues.

Through a series of sessions with a Jigsaw clinician, young people are encouraged to identify goals that are relevant to their lives. They are then supported in working towards these goals through problem solving, learning new skills and connecting with other services that might be able to help.

The challenge to provide enough supports to meet the growing demand for Jigsaw’s services is an ongoing one. We continue to look at new ways to grow the support we offer.

Always seeking ways to improve our services and offerings

We are always seeking to improve our services and offerings.

It’s important that we offer the best free mental health information, advice and support for every young person across Ireland. To do this, we are always looking to improve and grow our Jigsaw services and supports.

From the start communities have been involved in informing both the creation and ongoing development of our services. Our national and local network of youth and adult volunteers advise and help to guide our decision making.

Evaluating our services, funding research and working closely with young people helps us understand their mental health needs. We use an online data collection and case management system for our services called the Jigsaw Data System. It allows us to conduct regular and comprehensive quantitative and qualitative analysis of our service delivery.

Endeavouring to grow our services to support even more young people in Ireland

Our first Jigsaw service opened in 2006. Since then we have continued to grow and find new ways to offer our services and supports to young people all over Ireland.

We are now offering online information and support, which includes:

In 2020, we launched the Jigsaw support line on freefone 1800 JIGSAW (544 729) and plans are in place to open two more services in Tipperary and Wicklow.

We will continue to find new ways to grow our services and supports so we can be there for more young people.

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