Service Administrator

My main daily tasks are taking phone calls from young people, parents and professionals, as well as welcoming young people and parents to the hubs for their appointment. Replying to any email queries is also one of my main duties.

I worked in various childcare and Montessori facilities and subbed for a while as a Special Needs Assistant. I did an ECDL course which led to a job as Theatre Secretary in a private hospital. I worked there for ten years. I then worked in another private hospital for a year.

After applying for the job, I looked Jigsaw up online and read about the work they do. I knew I wanted to work for them.

I wanted to know more about the organisation and what my specific role would be. I wondered too what role would I play in a young person’s journey.

We have regular meetings and check ins, with regular performance reviews too. There are CPD days, and the Employee Assistance Programme is very useful as well.

I am the first point of contact for the young person, parent or professional. I am helping them start their Jigsaw journey. If I cannot make an appointment straight away I can ask a clinician to call them and assist them with their needs.