Ask Jigsaw: Is Jigsaw right for me?

Ask Jigsaw: Is Jigsaw right for me?

Tuesday, 01 September 2020

I was referred to Jigsaw lately but I’m worried my problem isnt big enough for the need of the 1:1 sessions. I dont feel the way I do all the time, so I dont really know if it’s for me?

I like the sound of it though, but at the same time I havent told anyone the full story of my mental health. I know my one of my parents have to be there first session initially, but do I have to speak about how I’m feeling with them there and how does that work with the video support? I just think they would worry a lot about it considering I’ve been hiding how I’m feeling for the past while.
Thank you!


Hi Orla,

Thank you for your question. It’s one that a lot of young people wonder about, so it will help others thinking about accessing Jigsaw too.

No problem is too small

First of all, at Jigsaw we believe no problem is too small. There is support available, whatever your concern is.

When you meet one of our Jigsaw clinicians, they will chat to you about what’s going on for you at the moment. Together you will decide whether support from your local hub is right for you. If not, the clinician might direct you to other options, such as our live chat or other services.


I hear you say you’re worried about opening up about your mental health in front of your parents. In your first session, the clinician will talk to you and your parents together about how the sessions will run. They will ask for your parents’ consent for you to be there.

The clinician will then talk to you on your own about how you’re feeling. Everything that you discuss will be confidential and won’t be shared with your parents. The only exception is if there are concerns for your safety. The clinician will discuss all of this with you, and there will be the opportunity to ask questions about anything you’re unsure of.


Jigsaw clinician
Some people have found they feel more comfortable using headphones during the call.

Video support

I understand that privacy can be more difficult with video support. Video sessions are relatively new to us all, and it can feel a bit strange at first.

It might be an idea to have a chat with your parents and figure out how you will ensure privacy at home. Is there a space in your home where you can be on your own? You could move to this spot when it’s time to talk to the clinician alone. Or you could ask your parents if they’d move somewhere else once they’ve finished talking with the clinician. Some people have also found they feel more comfortable using headphones during the call.

I hope this answer clears things up for you Orla, and helps put your mind at ease a little. If there is anything you’re unsure about, feel free to get in touch with your local hub– they’d be more than happy to help!

Take care,


Jigsaw clinician

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